Gold Testing Machines & XRF Spectrometers Customer Care
At VRAY, we are committed to delivering exceptional customer care for our gold testing machines and XRF spectrometers. Our dedicated service team provides comprehensive technical support, expert troubleshooting, and tailored guidance to ensure your instruments consistently perform with accuracy and reliability. With a focus on speed, professionalism, and long-term partnership, we help you maintain seamless testing operations and maximize the value of your investment.
Value
The Value Created by VRAY Instrument Services
VRAY Instrument services create value by ensuring every XRF analyzer and gold testing machine performs at its best. From installation and calibration to maintenance and technical support, our services enhance accuracy, reliability, and efficiency. By minimizing downtime and providing expert guidance, we help customers achieve consistent, high-quality results while maximizing the return on their investment in advanced testing solutions.
Technical Service & Warranty Items
Online Technical Support
Remote Diagnosis Service
1-Year Standard Warranty
Extended Warranty Options
Calibration Service
Software Lifetime Upgrade
Spare Parts Supply
On-Site Training Service
Maintenance Service Package
Fast Response Service
Customer Service
Global Trends in VRAY Instrument Service Delivery
VRAY Instrument stays at the forefront of global service trends by delivering responsive, reliable, and technology-driven support for XRF analyzers and gold testing machines. Our services adapt to diverse customer needs worldwide, incorporating remote assistance, real-time troubleshooting, and preventive maintenance.
By combining expertise with innovation, we ensure consistent instrument performance, and enhance customer satisfaction across all markets.
Professional Training & Support
VRAY XRF Analyzer Training Process
Led by VRAY’s expert engineers, our personalized training can be conducted online or on-site. We also provide ongoing technical support and software updates to ensure your equipment performs at its best. With VRAY, you gain not just an analyzer — but a trusted long-term technical partner.
System Setup & Calibration
Professional installation and precision calibration to ensure optimal measurement accuracy.
Sample Measurement
Advanced measurement protocols for precise metal and jewelry sample analysis.
Data Analysis & Reporting
Comprehensive data analysis with real-time visualization and detailed reporting.
Maintenance & Support
Expert troubleshooting and preventive maintenance for continuous peak performance.