FAQS-MATERIAL ANALYSIS & GOLD TESTING MACHINES QUESTIONS
Find answers to common questions about VRAY material analysis and gold testing machines. This FAQ section covers topics such as operation, maintenance, accuracy, and troubleshooting, helping users quickly understand how to get the best performance from their XRF analyzers and ensure reliable, efficient testing results.
PRODUCT FAQ
Q1: What types of metals and materials can VRAY XRF analyzers test accurately?
A: VRAY XRF analyzers can test a wide range of metals including gold, silver, platinum, palladium, and base metals like coppernickel, and zinc. They can also analyze alloys and coated materials, providing both qualitative and quantitative results. Theinstruments are suitable for jewelry, mining, recycling, and industrial quality control applications.
Q2: How fast can VRAY XRF analyzers deliver results for precious metal testing?
A: VRAY XRF analyzers provide rapid, non-destructive testing with results typically available in seconds. The exact speed dependson the sample type, size, and elements being analyzed. Advanced models offer optimized testing programs for fastermeasurements without compromising accuracy, making them ideal for high-throughput environments.
Q3: Do VRAY XRF analyzers require special sample preparation before testing?
A: Most VRAY XRF analyzers require minimal sample preparaion. Solid samples like jewelry or metal bars can be tested directly.while powders or coatings may need pressing or fattening. Proper sample handling ensures accurate results and minimizessurface effects, but the instruments are desianed for conyenience and effcjency.
Q4: What maintenance or calibration is needed to keep VRAY XRF analyzers accurate?
A: VRAY analyzers are designed for low-maintenance operation., Reqular calibration with certifed reference standards ensurescontinued accuracy, Cleaning the sample window and performing routine software updates are recommended. Our technicalsupport team provides quidance and troubleshooting to maintain optimal performance.
Q5: Are VRAY XRF analyzers safe to operate in a standard laboratory or retail environment?
A: Yes, VRAY XRF analyzers are built with safety in mind. They use low-level Xrays and are equipped with shielding and interlocksto prevent accidental exposure. When operated according to instructions,they meet international safety standards, making themsafe for laboratories, jewelry stores, and other commercial settings.
VRAY CUSTOMERS SERVICE FAQ
Q1: How can I reach VRAY customer service for technical support or product inquiries?
A: You can contact VRAY customer service via phone, ema, orthe onine contact form on our website. For urgent cases, we also ofer realime chat and remote assistance. Our service team is dedicated to providing timely responses to all technical and product-related questions.
Q2: What is the typical response time for VRAY customer service requests?
A: VRAY quarantees fast and reliable support. 0ur customer service team responds to al inquiries within 4 hours and ensures that issues are addressed and resolved within 24 hours. This commitment helps minimize downtime and keeps your XRF analyzers and gold testing machines running smoothly.
Q3: Does VRAY provide training for operating XRF analyzers and gold testing machines?
A: Yes, VRAY offers comprehensive training sessions, both online and onsite, to help users operate instruments confidentlyTraining covers setup, calibration, daily use, safety guidelines, and advanced features.
Q4: What warranty coverage is included with VRAY XRF analyzers?
A: All VRAy instruments come with whole machine after sales warranty,excluding humanrcaused damae, 0ur waranty ensures peace of mind and relable service.support throughout the covered period. Extended warranty plans are also available for added protection.
Q5: Does VRAY offer remote troubleshooting and software updates?
A: Yes, RAY provides remote technical support for troubleshooting, diagnosics, and software updates. 0ur experts can conect directly to your system, identify issues, and apply fixes quickly,. This service reduces downtime and ensures your analyzer always operates with the latest features and improvements.